Fraudsters are using stolen credentials and software bots to hack into your customers’ accounts. Next, they change account addresses, emails, and phone numbers to cut off communication between you and your customers.
In this 12-minute podcast, ID Insight CEO Adam Elliott explains that to stop criminals before they empty accounts, your multi-layered fraud-detection approach should include:
- Real-time screening of all address, phone, and email changes across all channels;
- An account-level view of non-monetary activity that shows all profile changes, card requests, password changes, first-time digital enrollments, and more;
- Ongoing monitoring that warns investigators when the risk level from a previous profile change has been elevated based on new information or suspicious activity.