Paperless Banking: Even in the Digital World, Mailing Addresses Still Matter

In our last two posts, we described how the move to paperless banking has unintentionally caused a significant rise in outdated contact information on the customer information file (CIF) – specifically mailing addresses – and explored how financial institutions are …

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Date Posted: December 8, 2015 Author: Jack Sundstrom Category:   Featured, IDI Blog,

Paperless Banking: Leaving the Mailbox Door Wide Open for Fraud

In our last post, we discussed how paperless banking has unwittingly created a multi million-dollar return mail problem, particularly for smaller institutions that can ill afford wasteful spending. Today, we want to talk about how paperless banking may be giving …

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Date Posted: December 1, 2015 Author: Jack Sundstrom Category:   Featured, IDI Blog,

Paperless Banking: A Weak Link in Customer Relationships

The digital age has brought convenience and immediacy – not to mention lower costs – to the way banks communicate with customers. However, paperless banking has inadvertently created a weak link in the customer communication chain: stale addresses. Without a …

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When the Customer does NOT Tell You They Moved: Addressing Red Flag Compliance Gaps

An anxious and overwhelmed driver pulls a U-Haul truck into the driveway of the home he just sold. The driver has a lot on his mind and attempted to put together a complete list of things he needed to get …

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