The New Accounts Desk of the Future

Opening up a new checking or savings account at a bank or credit union has been and remains a common and fairly simple process. Typically, the consumer fills out an application and provides identification such as a driver’s license. Then …

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Date Posted: April 19, 2016 Author: Adam Elliott Category:   Featured, IDI Blog,

Credit Application Address Discrepancies: Separating the wheat from the chaff

“Separating the wheat from the chaff” is an old expression that describes situations where you want to keep things of high quality and discard things of low quality. In this old-time idiom, the wheat is the good stuff and the …

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Paperless Banking: Even in the Digital World, Mailing Addresses Still Matter

In our last two posts, we described how the move to paperless banking has unintentionally caused a significant rise in outdated contact information on the customer information file (CIF) – specifically mailing addresses – and explored how financial institutions are …

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Date Posted: December 8, 2015 Author: Jack Sundstrom Category:   Featured, IDI Blog,

When the Customer does NOT Tell You They Moved: Addressing Red Flag Compliance Gaps

An anxious and overwhelmed driver pulls a U-Haul truck into the driveway of the home he just sold. The driver has a lot on his mind and attempted to put together a complete list of things he needed to get …

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