Account Takeover: When the phone is baloney

Criminals have always figured out new ways to perpetrate account takeover (ATO) fraud, and a popular new method exploits a very common method of authentication: customer phone numbers. A new report released last week indicates that account takeover on mobile …

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ID Verification: A New Paradigm

Historically, ID verification solutions have been deployed to verify a consumer’s identity. Whether it is a new loan application, credit card application, new checking account or other, the financial institution has relied on ID verification solutions to confirm that the …

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ID Verification: The Current and Flawed State

Much has evolved since the enactment of the Bank Secrecy Act, and the majority of financial institutions have a relatively simple process when it comes to ID verification. While this process is straightforward and meets compliance requirements, it is by …

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Paperless Banking: A Weak Link in Customer Relationships

The digital age has brought convenience and immediacy – not to mention lower costs – to the way banks communicate with customers. However, paperless banking has inadvertently created a weak link in the customer communication chain: stale addresses. Without a …

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When the Customer does NOT Tell You They Moved: Addressing Red Flag Compliance Gaps

An anxious and overwhelmed driver pulls a U-Haul truck into the driveway of the home he just sold. The driver has a lot on his mind and attempted to put together a complete list of things he needed to get …

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Trying to solve today’s Address Change problems with yesterday’s tools

In a well-aged Minneapolis neighborhood, not far from my office, there is a typewriter repair shop. Every time I drive by, I find myself peering into the shop windows looking for signs of life. I certainly wish the owner of …

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ID Insight Debuts Next Generation Address Verification

MINNEAPOLIS (December 17, 2014) — ID Insight today announced the newest release of Safe2Ship, a next-generation address verification solution that is specifically engineered to minimize the costs associated with returned mail, while also reducing fraud risk. While Safe2Ship has several …

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