In Praise of (Identity) Maintenance

I recently listened to an episode of the Freakonomics Radio podcast titled “In Praise of Maintenance.” This episode explores the tradeoffs between innovation and maintenance, and raises the question if this is just a false dilemma. Do we really need …

Read More...

Account Takeover: When the phone is baloney

Criminals have always figured out new ways to perpetrate account takeover (ATO) fraud, and a popular new method exploits a very common method of authentication: customer phone numbers. A new report released last week indicates that account takeover on mobile …

Read More...

ID Verification: A New Paradigm

Historically, ID verification solutions have been deployed to verify a consumer’s identity. Whether it is a new loan application, credit card application, new checking account or other, the financial institution has relied on ID verification solutions to confirm that the …

Read More...

ID Verification: The Current and Flawed State

Much has evolved since the enactment of the Bank Secrecy Act, and the majority of financial institutions have a relatively simple process when it comes to ID verification. While this process is straightforward and meets compliance requirements, it is by …

Read More...

Paperless Banking: A Weak Link in Customer Relationships

The digital age has brought convenience and immediacy – not to mention lower costs – to the way banks communicate with customers. However, paperless banking has inadvertently created a weak link in the customer communication chain: stale addresses. Without a …

Read More...

When the Customer does NOT Tell You They Moved: Addressing Red Flag Compliance Gaps

An anxious and overwhelmed driver pulls a U-Haul truck into the driveway of the home he just sold. The driver has a lot on his mind and attempted to put together a complete list of things he needed to get …

Read More...

Trying to solve today’s Address Change problems with yesterday’s tools

In a well-aged Minneapolis neighborhood, not far from my office, there is a typewriter repair shop. Every time I drive by, I find myself peering into the shop windows looking for signs of life. I certainly wish the owner of …

Read More...

ID Insight Debuts Next Generation Address Verification

MINNEAPOLIS (December 17, 2014) — ID Insight today announced the newest release of Safe2Ship, a next-generation address verification solution that is specifically engineered to minimize the costs associated with returned mail, while also reducing fraud risk. While Safe2Ship has several …

Read More...