Paperless Banking: A Weak Link in Customer Relationships

The digital age has brought convenience and immediacy – not to mention lower costs – to the way banks communicate with customers. However, paperless banking has inadvertently created a weak link in the customer communication chain: stale addresses. Without a …

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Changing Approaches for Dealing with Address Changes

As with all industries, it is vital to stay informed with the most recent information and research. After all, you wouldn’t go fishing with last week’s bait.  Since our 2012 best practices approach white paper on how to effectively deal …

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What Impact Will No Saturday Delivery of Mail Have on Fraud

A few days ago, the United States Postal Service (USPS) announced that beginning in August, 2013, mail will no longer be delivered on Saturdays.  The primary reason cited is that we can save $2 billion per year in costs.  (click …

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Mobility Report in the U.S. 2012

Since the housing crash of 2008, the ways and reasons in which people have changed their address or moved has shifted, and often dramatically.  We heard about the record foreclosures, job loss statistics and drop of housing valuations.  These macro …

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Date Posted: October 17, 2012 Author: Category:   Featured, IDI Blog,

As the World Turns – OR – As the Address Changes

We recently published a new White Paper – “Dealing Effectively with Address Changes – A Best Practices Approach”. In this White Paper, we discuss how address changes typically cost institutions over $12 per change and how there are hundreds and …

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Date Posted: June 12, 2012 Author: Category:   Featured, IDI Blog,

Insurance Industry Joins our Hall of Shame

Contributed by: Adam Elliott When I got to the office this morning, our office manager handed me some of the mail from last week. Of particular note, she mentioned that I had a bunch of mail from one of our …

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Date Posted: April 30, 2012 Author: Category:   Featured, IDI Blog,